Hino Australia has launched a new online search tool to enable owners to identify if their truck is the subject of a recall.
Available on both the Hino website, and also in the Hino fleet portal, it allows owners to easily verify if there are any recalls for their vehicle by inputting their vehicle identification number (VIN).
If a truck is affected, customers will be guided through the next steps to resolve it.
“Hino takes safety seriously, which is why we have launched this new easily-used recall search tool,” Hino Australia general manager product support Greg Bleasel says.
“As a brand we never want to see any quality issues with our product, but the reality is that occasionally there are, so our commitment to our customers is to ensure these are addressed quickly, efficiently and with minimal impact to their business.
“The new online search tool is part of our constant efforts to ensure ongoing customer satisfaction and safety.”
The portal includes an information hub that contains advisory videos demonstrating genuine vs non-genuine parts comparison tests, as well as a number of customer training tools.
Product information bulletins also contain updates on models or news around support services, material safety data sheets (MSDA) for management of consumable materials in the event of accidents, and technical tips on troubleshooting specific scenarios around repairs and maintenance.
Customers can also use the portal to request a visit – either or both from the dealership or a Hino representative – as well as book fleet training sessions either on-site or at the Hino training centre in Sydney.
Hino says the new recall tool has been introduced as an additional proactive measure for informing customers about recalls, in addition to Hino writing to affected owners and advertising in major metropolitan and rural newspapers as part of the Truck Industry Council (TIC) Code of Practice guidelines for safety recalls.
“The recall search tool is a key feature in our fleet portal, which we believe is the benchmark online fleet customer support tool among Japanese truck manufacturers as it has the functionality for multiple Vehicle Information Numbers, or VINs, to be uploaded,” it says.
“We have invested heavily in the fleet portal, developing it from customer feedback on what they want out of this type of platform and we anticipate it will grow to meet the needs of our customers.” READ MORE
Article by Australian Transport News, 18 March 2019